Contact Us
We're here to help!
Have questions, feedback, or need assistance? We'd love to hear from you. Choose the best contact method below based on your needs.
📧 Email Support
support General Support & Customer Service
For technical issues, billing questions, account problems, feature requests, or general inquiries.
Response Time: We typically respond within 24-48 hours (business days).
campaign Marketing & Partnerships
For influencers, YouTubers, content creators, brand partnerships, affiliate programs, and collaboration opportunities.
Who should contact us: Social media influencers, video creators, bloggers, podcasters, and businesses interested in partnerships.
💬 Join Our Community
Connect with us on social media for updates, tips, showcases, and community discussions:
❓ Frequently Asked Questions
Before reaching out, check if your question is answered below:
How do I reset my password?
Go to the Login page and click "Forgot your password?". Enter your email address, solve the CAPTCHA, and we'll send you a reset link.
How do credits work?
Credits are our pay-per-use currency. You purchase credits and use them to generate AI content. Credits never expire! Learn more in our Terms of Service.
Can I get a refund?
Credits are non-refundable once consumed. However, we do offer refunds for technical failures or unauthorized charges. See our Refund Policy for details.
How do I delete my account?
Go to your Profile page and scroll to the "Danger Zone" section. Click "Delete Account" to permanently remove your account and all associated data.
Do you offer API access?
Not at this time. We're focused on providing the best web-based experience. Contact marketing@story-studio.ai if you have specific enterprise needs.
📍 Business Information
Company Name: Story Studio AI
Server Location: United States
Service Type: AI-Powered Story Creation Platform
For legal inquiries, privacy requests, or GDPR-related questions, please email support@story-studio.ai with "Legal Request" in the subject line.
info Important Note
We do not offer phone support at this time. All inquiries must be submitted via email. This allows us to provide detailed responses and maintain a record of our communications for your reference.
💬 Faster Support on Discord: We're a startup building for a world without filters! Join our Discord community for faster, real-time assistance. Our team is active there and can help you more quickly than email.
Expected Response Times:
• Discord: Real-time (fastest response)
• General Support (email): 24-48 hours (business days)
• Marketing Inquiries: 3-5 business days
• Urgent Technical Issues: Priority handling within 24 hours